Last updated: 26th May 2022
Version: V22.05
This privacy policy sets out how The Jewellery Stop (Online) Limited uses and protects any information that you give to The Jewellery Stop (Online) Limited, our policies regarding the collection, use and disclosure of personal data when you use our services, and the choices you have associated with that data. The Jewellery Stop (Online) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement. The Jewellery Stop (Online) Limited may change or update this policy from time to time. These changes are likely to be very minor. From our perspective, our privacy policy is primarily to provide you with a thorough informative guide on how we use your data and how we use cookies, and to protect your data and interests, a matter we take very seriously, and we regularly assess any areas we can improve. You can check our privacy policy any time by following the link found on the footer of our website.
The Jewellery Stop website is operated by The Jewellery Stop (Online) Limited, registered in England and Wales, company number 06888266. The Business Registered office is: 44C Poplar Road, Kings Heath, Birmingham, B14 7AD, United Kingdom. The Jewellery Stop (Online) Limited is VAT registered with VAT number GB434780778. The Jewellery Stop (Online) Limited trades as "The Jewellery Stop". Our contact e-mail is info@thejewellerystop.com. We trade simply as The Jewellery Stop, and our trading and shop address is The Jewellery Stop, 44 Poplar Road, Kings Heath, Birmingham, B14 7AD. You can call our offices on +44(0)121 794 5004 or write to us at either of the above addresses. Throughout this policy, we refer to ourselves as "The Jewellery Stop" for simplification purposes.
Definitions of terms used in our privacy policy:
We collect several different types of information for various purposes to provide and improve our Service to you.
Whilst using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information we collect may include but is not limited to:
We request information to provide you with the service and only ask the essential information for us to provide you with a given service, so for example, if you do not purchase from us but sign up for an account on this website or sign up for our newsletter, we do not request your telephone number and address unless you decide to knowingly provide us this information through your account area or by contacting us. If you purchase from us as a guest or through an account on our website, we will require and retain your address(es) and telephone number.
If you sign up for an account on this website and purchase from us, we will retain your address (billing and any delivery addresses you have provided) and telephone number, and the following information which will be available to you through your account area:
Our newsletter requires your full name and email address. We request your full name even if you don't have an account on our website or have not purchased from us, so we can address you correctly.
You can unsubscribe from our newsletter at any time, or update your details by either following the preference or unsubscribe link found on the bottom of all our newsletter emails. We may retain a copy of your email address if you unsubscribe, to ensure you are not sent further emails. If you have an account on our website, you can also update your marketing preferences within your account area.
You should note that even if you are not subscribed to our newsletter, we may very occasionally send you emails where you have an account on our website and our privacy policy has changed, or there is important changes to the way we handle or process your data.
If you purchase from us, all website card transaction details are processed by Shopify and/or Paypal, and are not held by us. If you use card payment, only the last 4 digits of your card may be identifiable on your order or invoice copy from our website. You can find more information and links to how Shopify and Paypal handle your data later in this privacy policy.
Usage Data
We may also collect information on how this service is accessed and used ("Usage Data"). This Usage Data may include information about from where, what time and what type of device accessed our website service, but this does not incorporate personal data. This information includes (but is not limited to):
This data is collected solely for security and trouble-shooting purposes and is deleted pending on there being no security or trouble-shooting required action on our part.
We use cookies which are used for the functionality of our website (essential cookies), and we also use tracking cookies and similar tracking technologies to track the activity on our website and hold certain information about how our website is used. This data is not directly stored with personally identifiable information.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used include beacons, tags, and scripts, which collect usage data (not personal data from your device) which we can use to analyse and understand how our website is used.
Example of the types of cookies we use:
The Jewellery Stop uses the collected data for various purposes:
The Jewellery Stop (Online) Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws or business accounting purposes), resolve disputes, and enforce our legal agreements and polices.
The Jewellery Stop (Online) Limited retains Usage Data for internal analysis and security purposes. Usage Data is generally retained for a shorter period of time (2-3 months) except where we require the data to strengthen or improve the security of our website, troubleshoot functionality issues or we are obliged to retain the data for legal purposes. If we retain data beyond normal requirements, this data is immediately deleted once it has served its purpose.
Tracking data is anonymised (personal information identifiers are removed including IP Addresses) and we retain this data for 14 months, after which, the data is permanently deleted.
Your information, including Personal Data, may be transferred to - and maintained on - computers or servers located outside of your country, province or state, or other government jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside the United Kingdom, and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Jewellery Stop (Online) Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
All the information we collect is confidential between us (The Jewellery Stop) and you, and our Service Providers where applicable (more information under Service Providers later in our policy). This Information is not passed or sold on to third parties without your knowledge or prior consent unless we are required to do so by law.
We may review our website customers account from time to time. Inactive user accounts that have not been logged in or been used for more than 2 years and/or have no record of acceptance of our privacy policy may be deleted. This is to protect customer data for forgotten user accounts.
Under certain circumstances, The Jewellery Stop (Online) Limited may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (for example, a court or government agency).
The Jewellery Stop (Online) Limited may disclose your personal data in good faith that such action is necessary:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. No payment information is stored on this website or in our offices. All payments are safely and securely handled through Shopify Payments or/and Paypal. Despite our website not holding financially sensitive information, we still fully encrypt our website with SSL which is an extra assurance that your communications and interactions with our website are private and secure. We ask that if you register on this website, you maintain your own good security practices which include but are not limited to:
Please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
It is your responsibility to provide us with the correct information for us to provide the service. We cannot accept responsibility if you provide us with inaccurate information which results in incorrect delivery or service problems. If you provide us inaccurate information, we ask that you update any incorrect information you may have provided us either via your account on our website if you have one, or get in touch by emailing info@thejewellerystop.com. Please note that if you provide an incorrect email address or delivery address, this may result in your personal information or products being sent to another individual if that address or email exists linked to another individual. If you have successfully placed an order on our website with incorrect details, please get in touch by emailing info@thejewellerystop.com or calling our offices on +44(0)121 794 5004.
The Jewellery Stop (Online) Limited aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly if you hold an account on our website by logging in to your account and accessing your information held in your account area of our website. If you do not have an account on our website, please contact us to make the desired changes.
If you wish to be informed what Personal Data we hold about you and/or you wish to be removed from our systems, you can do so by any of the below means:
* Please include a contact number in case we need to call you to verify your identity
In certain circumstances, you have the right:
You have the right to data portability for the information you provide to The Jewellery Stop (Online) Limited. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. In exceptional circumstances we may be able to provide the information we hold about you in writing.
Please note, we may ask you to verify your identity before responding to such requests by confirming selected information with you by telephone. When emailing us to request information, changes or deletion of your data, please provide a contact number we can contact you on.
Note Concerning deletion of personal data: If you request us to delete your personal information held by us, but you have purchased from us in the past, we will retain your receipt transaction which we are required to do so for accounting and legal purposes. This includes your name, address and email as stated on your receipt. Payment information is retained by our payment processors and for our accounts purposes which is legally required. This data will never be used for any other purpose than the legal and accounting requirements we must comply with.
If you have an order in progress, we will not be able to process your request until your order is completed, or cancelled. Our website enables you to request data deletion through your account area, if you request deletion but an order is in progress, we will be aware of your request for deletion and you will receive an automated email informing you that the request will be dealt with as soon as your order has been dealt with.
So we can thoroughly ensure your contact details are completely removed from our website, newsletter and emails and are not present in any form other than on receipts we are required to keep for lawful and accounting purposes, please allow up to 7 working days for us to process your request.
You can remove or block all cookies on your browser/device. Please note that blocking all cookies from websites may cause certain functionality problems on many websites including this one.
For any other web browser, please visit your web browser's official web pages.
For concerns about Google and Facebook tracking, please see Service Providers below.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to the Personal Data we hold about you only to perform these tasks, and we provide them no further information than that which is required for the service they perform. These third parties are obligated to not disclose or use the data for any other purpose.
For payments processed for purchases on our website and telephone transaction payments, we use third party services for payment processing (payment processors).
We do not store or collect your payment details on our website or at our offices. The information you provide by purchasing on our website or by a telephone transaction order is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
We use Royal Mail for processing UK deliveries. Royal Mail require your name and address for the delivery of your order as printed on your order package. Your name and address are only used for the delivery service provided by Royal Mail.
For UK and International DHL services (UK next working day and International Express delivery), DHL require your full name, address, email address and telephone number. This enables DHL to send you delivery updates or contact you should there be any delivery or clearance issues. We provide DHL the delivery information you provided and we may contact you should any information be missing (such as payments via Paypal Express do not require your telephone number by default).
Please note, for international shipments, DHL may provide your contact details to your countries customs control should any duty and taxes be due on your order, see our delivery information for more information.
We use Shopify for our newsletter management. If you subscribe (or subsequently unsubscribe) from our newsletter, a record is kept of your email and full name. You can read the Shopify Customer privacy policy at Shopify Privacy Policy.
We use analytics services to analyse the use of our service. We offer you control of the data we collect in our cookie policy. You can opt in or out by finding out more in our cookie policy.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor our service. This data is not shared with other google services and no personal data is transferred to or from Google for this purpose. IP Addresses are anonymized too.
You have the option to opt out of Google Analytics. You can do this by using a tracking blocker in your browser, or can opt-out of Google Analytics for any website by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google analytics about your activity on any website which uses this analytics method. You can get this browser add on at https://tools.google.com/dlpage/gaoptout, this browser ad-on is compatible with all major browsers.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
http://www.google.com/intl/en/policies/privacy/
The Jewellery Stop (Online) Limited uses marketing services to advertise on third party websites. Our use of these services does not involve personal information being passed to or from such services.
Google Ads - provided by Google Inc.
We use google Ads to advertise on Google and Google partner websites. These adverts display primarily through google search, for example, you may have searched for "Costume Jewellery" and followed an advert linked to our website, or, you may have browsed our website and searched for a service elsewhere and google suggests our website since it was of previous interest to you.
You can opt out of Google for Display Advertising and customise the Google Display Network ads by visiting http://www.google.com/settings/ads or https://adssettings.google.com/, these choices will apply to all websites you visit and not just this website on the device and browser you are using.
For more information on the privacy practices of Google, please visit the Google Privacy and Terms website page: http://www.google.com/intl/en/policies/privacy/
Facebook Pixel - provided by Facebook Inc.
Facebook pixel allows user behaviour to be tracked by their use of this website, or after they have clicked on a Facebook advertisement. This enables us to measure the effectiveness of our service and ads which we run on Facebook. Facebook Pixel also collects data for Facebook about how the user has interacted on our website such as products added to basket, wish list or pages visited. This data is completely anonymous to us and we do not retain this data or combine it with our own, but Facebook may use this data to provide the end user with more relevant targeted ads. This usage data, linked to your Facebook account if you have one, is processed by Facebook. Facebook may use this data for its own promotional purposes in accordance with Facebook's privacy policy.
Facebook provide full details on how to opt out of their marketing in their cookie policy at https://www.facebook.com/policies/cookies/, these choices will apply to all websites you visit and not just this website. You can also visit https://www.facebook.com/settings?tab=ads if you are logged in to Facebook on your browser or device.
You can review Facebook's privacy policy at https://www.facebook.com/about/privacy/.
We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being abused (or used) by spam bots. This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website (The Jewellery Stop), Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser is not merged with any other data from Google or The Jewellery Stop.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit:
https://www.google.com/intl/en/policies/privacy/
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We use social networks such as Facebook, Twitter, Instagram, Pinterest and Google Business to promote our website and products. You will find the links to our social network pages at the bottom of our website. We do not exchange any individual/personal data with such services.
We do provide simple social network "share" buttons on this site on our product pages (Facebook, Google+, Pinterest and Twitter). By sharing the product data from our website, product images and information about the product is passed to the social network service. No personal data is transferred from our website. For any of your privacy concerns with sharing pages on social networks, please refer to the privacy policy of the social network concerned.
This Website and the Services are not directed to children under the age of 16. We do not knowingly collect information, including Personal Data, from children or other individuals who are not legally able to use our Sites and Services. If we obtain actual knowledge that we have collected Personal Data from a child under the age of 16, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 16.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may update our Privacy Policy from time to time. We will take reasonable steps to inform all users who have an account on this website by email that changes have been made. Changes are effective from the time we update our privacy policy on this website.
If you do not have an account on this website, you will find our privacy policy (displayed at order confirmation, when sending us a contact message or as viewed from the privacy policy link at the bottom of our website) is updated as and when changes become effective. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions concerning our Privacy Policy, please contact us by emailing info@thejewellerystop.com.