Details of each delivery service have been provided on this page. Please note that holidays and weekends may effect dispatch and delivery time for orders placed. During checkout, You will be asked for your billing and delivery address. Your billing address should be the same name and address details associated with your card used to pay for the order. You can choose to have the order delivered to the same address, or you can specify an alternative delivery address such as family or friends, or your place of work. Please note that Recorded Delivery, Special Delivery and International Delivery services will require a signature when the order arrives with you.
We have added information concerning Christmas post delivery services through Royal Mail. These are based on their recommendations, however, we recommend you place any important Christmas orders sooner than these dates to ensure you receive your order in time for Christmas.
Free delivery for any orders of £50.00 or more for delivery in the UK
Free delivery is available on orders of £50 or more in value and will be sent by 1st class mail (normally £1.95). Free recorded delivery is available for orders over £75.00. For 1st class and recorded delivery, please see further information on each service provided below.
Standard 1st Class Delivery - £1.95
Delivered by Royal Mail using their First class delivery service. We aim to dispatch your order within 2 working days and your order will normally arrive within 5 days of placing and paying for your order online. This service costs £1.95, or is offered for free on orders of £50 or more. Once your order has been processed, you will receive an e-mail confirming your order has been dispatched.
Royal Mail's last date for 1st class post is 21st December, so to ensure your order is delivered before Christmas, please place your orders by 20th December latest! For a better guarantee, we would recommend Special Delivery if your order is placed 20th December.
Recorded 1st Class Delivery - £2.95
Delivered by Royal Mail using their Recorded 1st class delivery service. We aim to dispatch your order within 2 working days and your order will normally arrive within 5 days of placing and paying for your order online. This service costs £2.95 for orders below £50, £1 for orders £50 up to £74.99, or free on orders of £75 or more.
Important: someone must be available at the delivery address to sign for the package. If no one is available, an information card will be left which will give you the option to either collect it from a designated depot or arrange to have it redelivered within 48 hours.
Once your order has been processed, you will receive an e-mail confirming your order has been dispatched and a tracking number will be provided which you can use at https://www.royalmail.com/track-your-item to track your delivery.
Royal Mail's last date for 1st class recorded post is 21st December, so to ensure your order is delivered before Christmas, please place your orders by 20th December latest! For a better guarantee, we would recommend Special Delivery if your order is placed 20th December.
Special Delivery Service United Kingdom - £7.50
Should you require your order urgently, we offer to dispatch your order by Special Delivery. Your order will be prioritized and dispatched within 24 hours, provided this does not overlap weekends or Holidays. Delivery will be within 2 working days excluding weekends and Holidays. Orders placed from Friday noon to Sunday will be dispatched on the following working day (Monday if not a holiday). Please be aware of holiday delays which also effect the Special Delivery service. If in doubt, please get in touch with us to confirm availability of this service. Once your order has been processed, you will receive an e-mail confirming your order has been dispatched, which will include a tracking number that you can use at https://www.royalmail.com/track-your-item to track your delivery. This service costs £7.50.
Royal Mail's last date for the special delivery service is 21st December or 22nd December for Saturday delivery, so to ensure your order is delivered before Christmas, please place your orders by 20th December or 21st latest!. As a Christmas Exception, any special delivery orders received 21st December will be dispatched 22nd December for Saturday Special delivery
International Orders and Delivery
International Deliveries are sent via Royal Mail International Signed. Full Tracking is available in addition to Signed Delivery in selected countries*. We use Royal Mail Zones for International Delivery Charges. For a breakdown of Countries in each zone, please see the "International Delivery Country Notes" at the bottom of this page. The following are the charges for each zone:
- European Zone**: £8.25
- World Zone 1***: £9.00
- World Zone 2****: £9.50
For international shipments, whilst normally there are no import charges or further delivery charges that will be incurred, you will be responsible for these costs as these situations are beyond our control. This could include storage fees if your order cannot be delivered immediately, or other import fees.
Royal Mail's guidelines for last post have been published. Please ensure we receive any Christmas orders the day before each of the cut-offs. If you have any questions, please get in touch via our contact page and we will be happy to check and confirm if your order will reach you in time:
- Africa, Middle East - 2nd December (we need your order by 1st December latest)
- Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia) - 6th December (we need your order by 5th December latest)
- Caribbean, Central and South America - 7th December (we need your order by 6th December latest)
- Greece, Turkey, Australia, New Zealand - 9th December (we need your order by 8th December latest)
- Czech Republic, Germany, Italy, Poland - 13th December (we need your order by 12th December latest)
- Canada, Finland, Sweden, USA - 14th December (we need your order by 13th December latest)
- Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 15th December (we need your order by 14th December latest)
- Belgium, France, Ireland, Luxembourg - 16th December (we need your order by 15th December latest)
For alternative delivery options, see below. Dispatch deadlines will vary for DHL or other options available.
International Delivery Alternatives
If you would prefer for your order to be dispatched through a courier such as DHL, please get in touch with us concerning the items you would like to purchase quoting the name of the products. We will get back to you as soon as possible with a quote for your order and shipping costs. Once you have confirmed, we will be able to process your payment via Telephone. Please note we can only accept the same payment methods provided on this website. Under no circumstances should you ever e-mail us credit/debit card information. Such e-mails will be immediately deleted and ignored. You can contact us by sending an e-mail to firstname.lastname@example.org, or alternatively you can use our Contact Page.
Notes for all deliveries
As all of our products are crafted by hand there may be some variation in the colours/textures illustrated on the website. These variations should be seen as a natural enhancement of the product and not a flaw in the production process.
International Delivery Country Notes:
* Tracked and Signed Service is available to the following countries: Andorra, Argentina, Austria, Belarus, Belgium, Bulgaria, Cambodia, Canada, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France (Including Corsica), Germany, Gibraltar, Greece, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Poland, Portugal (Including Azores and Madeira), Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain (Including Balearic Islands and Canary Islands), Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United States, Vatican City.
** European Zone Countries include: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (Including Corsica), Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (Including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain (Including Balearic Islands and Canary Islands), Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City.
*** World Zone 1 Countries Include: Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Northern Mariana Islands, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Réunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, United Arab Emirates, United States, Uruguay, U.S. Minor Outlying Islands, U.S. Virgin Islands, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
**** World Zone 2 countries Include: American Samoa, Australia (includes Coral Sea Island), British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Guiana, French Polynesia (Including Tahiti), French Southern Territories, Kiribati, Laos, Macau SAR China, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu.