Website orders are dispatched on Mondays, Wednesdays and Fridays. Orders received by 1pm on these days are dispatched same day.

Delivery Information

General Delivery Information

Our delivery charges include handling, packaging and the postage and delivery cost of your order. All orders are dispatched from our shop and offices in Birmingham, United Kingdom. Jewellery is well packed in padded envelopes or boxed with added packaging protection.

During checkout we ask for your delivery address so you can see the delivery options available to you. If your billing address is important (the address associated with your payment method), please enter this on the payment stage (if your billing address is the same there is no need to enter a billing address). This way you can choose to send your delivery to a place of work or as a gift to family and friends.

Once your order has been processed, you will receive an e-mail confirming your order has been dispatched. We do not enclose order receipts with dispatched orders, only packing lists. Please keep your order confirmation email as proof of purchase. If you do require an invoice you can request one by emailing [email protected] using the same email you used to make your purchase.

Order Dispatch

We dispatch orders Monday to Friday. Orders received before 12:00 midday are dispatched same day. Orders received after 12:00 midday will be dispatched the following working day. We do not process orders on Saturdays, Sundays or UK holidays.

Delivery Charges

United Kingdom and Isle of Man

Click and Collect

If you are in the neighbourhood, you can place your order online and collect your order from our shop in Kings Heath, Birmingham. Select the collection option as a delivery method. This service is free. When your order has been processed and is ready for collection, we will contact you to arrange a time and date.

Royal Mail 1st Class & Handling

Order Total Shipping Charge
Below £50 £2.50
£50 or more FREE

Delivered by Royal Mail using their First class standard delivery service. Your order will normally arrive within 3-5 days of placing and paying for your order online.

Royal Mail 1st Class Recorded & Handling

Order Total Shipping Charge
Below £50 £3.50
£50-£74.99 £1.00
£75 or more FREE

Delivered by Royal Mail using their Recorded 1st class delivery service. Your order will normally arrive within 3-5 days of placing and paying for your order online. A signature is required on delivery, if no one is available to sign, an information card will be left which will give you the option to either collect it from a designated depot or arrange to have it redelivered within 48 hours.

While this is not a fully tracked service, you can track the order once delivery or a delivery attempt has been made. Use the tracking number we provide once your order has been dispatched at https://www.royalmail.com/track-your-item.

Royal Mail Special Delivery (delivery Monday-Friday only)

Order Total Shipping Charge
Fixed £8.00

Should you require your order urgently, we offer to dispatch your order by Special Delivery. Your order will be prioritized. Delivery is within one working day from dispatch Monday to Friday (this service does not include Saturdays). A signature is required on delivery, if no one is available to sign, an information card will be left which will give you the option to either collect it from a designated depot or arrange to have it redelivered within 48 hours.

This is a fully tracked service and you can track your order using the tracking number we will email you upon order dispatch at https://www.royalmail.com/track-your-item.

DHL Express Next day (Mon-Friday)

DHL Express

Order Total Shipping Charge
Fixed £8.00

For urgent deliveries we can ship via DHL express for next day delivery. Your order will be prioritized. Delivery is within one working day from dispatch Monday to Friday (this service does not include Saturdays). A signature is required on delivery. For this service, we also provide DHL with your email and telephone number so you can be contacted should there be any problems with delivery. You may receive automated DHL emails about the progress of your delivery. A tracking number will also be provided.

International Orders and Delivery

DHL Express

We ship by DHL Express. Shipping charges vary by continent and country and we offer 3 levels of charges pending on order size. Once your order has been dispatched, you will receive an email with a tracking number. We will provide DHL with your email and telephone number so you can be contacted and kept informed on the progress of your order delivery.

Important: We have no control over import customs and duty charges and these are the responsibility of the receiver. Once a delivery arrives in the destination country, you may be contacted for payment of duties and taxes. It is also the responsibility of the customer to check there are no restrictions on importing items.

Tip!: Use your browser search function to search this page for your country and rates. Otherwise browse by continent.

EUROPE

Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands
Order Total Shipping Charge
Below £50 £16.00
£50-£99.99 £8.00
£100 or more FREE

France, Germany, Monaco
Order Total Shipping Charge
Below £75 £18.00
£75-£149.99 £5.00
£150 or more FREE

Andorra, Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City
Order Total Shipping Charge
Below £75 £21.00
£75-£149.99 £8.50
£150 or more FREE

Faroe Islands, Gibraltar, Iceland, Liechtenstein, North Macedonia, Norway, Switzerland
Order Total Shipping Charge
Below £100 £26.00
£100-£199.99 £9.00
£200 or more FREE

NORTH AMERICA

United States
Order Total Shipping Charge
Below £75.00 £19.00
£75-£149.99 £6.00
£150 or more FREE

Canada, Greenland, Mexico
Order Total Shipping Charge
Below £100 £26.00
£100-£199.99 £9.00
£200 or more FREE

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Honduras, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Turks & Caicos Islands, U.S. Virgin Islands
Order Total Shipping Charge
Below £125.00 £38.00
£125-£249.99 £18.00
£250 or more FREE

OCEANIA

Australia
Order Total Shipping Charge
Below £75.00 £25.00
£75-£149.99 £12.00
£150 or more FREE

New Zealand
Order Total Shipping Charge
Below £100.00 £30.00
£100-£199.99 £13.00
£200 or more FREE

Solomon Islands
Order Total Shipping Charge
Below £125.00 £34.00
£125-£249.99 £14.00
£250 or more FREE

American Samoa, Cook Islands, Fiji, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Samoa, Tonga, Tuvalu, Vanuatu
Order Total Shipping Charge
Below £125.00 £38.00
£125-£249.99 £18.00
£250 or more FREE

SOUTH AMERICA

Bolivia, Brazil, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay
Order Total Shipping Charge
Below £125.00 £38.00
£125-£249.99 £18.00
£250 or more FREE

AFRICA

South Africa
Order Total Shipping Charge
Below £100.00 £30.00
£100-£199.99 £13.00
£200 or more FREE

Algeria, Angola, Botswana, Comoros, Djibouti, Egypt, Equatorial Guinea, Gabon, Lesotho, Madagascar, Malawi, Mali, Mauritius, Mayotte, Mozambique, Namibia, Réunion, São Tomé & Príncipe, Seychelles, St. Helena, Tunisia, Zambia
Order Total Shipping Charge
Below £125.00 £38.00
£125-£249.99 £18.00
£250 or more FREE

ASIA

Israel, Turkey
Order Total Shipping Charge
Below £100.00 £26.00
£100-£199.99 £9.00
£200 or more FREE

Bahrain, Bangladesh, Bhutan, Cambodia, India, Indonesia, Japan, Kuwait, Laos, Malaysia, Philippines, Qatar, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam
Order Total Shipping Charge
Below £100.00 £30.00
£100-£199.99 £13.00
£200 or more FREE

Brunei, Jordan, Saudi Arabia
Order Total Shipping Charge
Below £125.00 £34.00
£125-£249.99 £14.00
£250 or more FREE

Kazakhstan, Maldives, Mongolia, Uzbekistan
Order Total Shipping Charge
Below £125.00 £38.00
£125-£249.99 £18.00
£250 or more FREE

COUNTRIES WE DO NOT SHIP TO:

Due to shipping and import/Export complications, we don not ship to the following countries, apologies for any inconvenience caused: Afghanistan, Åland Islands, Albania, Antarctica, Argentina, Armenia, Azerbaijan, Belarus, Benin, Bosnia & Herzegovina, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, Eswatini, Ethiopia, French Polynesia, French Southern Territories, Gambia, Georgia, Ghana, Guinea, Guinea-Bissau, Haiti, Heard & McDonald Islands, Hong Kong SAR China, Iran, Iraq, Jamaica, Kenya, Kyrgyzstan, Lebanon, Liberia, Libya, Macao SAR China, Mauritania, Moldova, Montenegro, Morocco, Myanmar (Burma), Nepal, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, North Korea, Oman, Pakistan, Palestinian Territories, Pitcairn Islands, Russia, Rwanda, Senegal, Serbia, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, Sri Lanka, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Syria, Taiwan, Province of China, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Trinidad & Tobago, Turkmenistan, Uganda, Ukraine, U.S. Outlying Islands, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.

Notes for all deliveries

As all of our products are crafted by hand there may be some variation in the colours/textures illustrated on the website. These variations should be seen as a natural enhancement of the product and not a flaw in the production process.