Website orders are dispatched on Mondays, Wednesdays and Fridays. Orders received by 1pm on these days are dispatched same day.

FAQ

Frequently Answered Questions:

Shipping and Delivery

The Jewellery Stop delivers globally. For the UK, we offer 1st Class delivery, Recorded Signed for Delivery and Special Delivery. 1st Class delivery is free for orders of £50 or more, and recorded delivery is free for orders of £75 or more. For recorded or Special Delivery, please ensure someone will be available to receive and sign for your delivery. International delivery orders are sent via International signed for service. You can find out more about delivery and charges on our Delivery Information Page

Privacy and Security

The Jewellery Stop is committed to keeping your details private and secure. We do not store payment information on this website. We take care of the information which is held on this site (such as your name, e-mail, billing and shipping address), and we will not pass on or sell any of your information to third parties without your prior consent or unless required to do so by law. You can find out more information on our Privacy Policy Page

Returns, Exchanges and Replacements

If you are unhappy with your purchase or would like to exchange it, we will do our best to help! Please see our Returns and Exchanges Page for more information.

Ordering Online

Browse our website and once you find what you like, click or tap on "add to bag". On the product pages you will find matching items (such as earrings to match a pendant or necklace). From your bag you can select "View All" to edit your order, or click on "proceed to checkout" to start the check out process. We highly recommend that either before placing your order or during your first checkout process you create an account on our site so you can easily track your order, keep track of favourites and earn reward points which can be used on future orders. If you have any problems using our website, please don't hesitate to get in touch. We are also able to take your payment over the phone.

The Jewellery Stop (Online) Limited and The Jewellery Stop shop and Events, are they the same?

Almost! The Jewellery Stop (Online) Limited runs and manages this website as well as the shop located at 44 Poplar Road, Kings Heath, Birmingham, B14 7AD, United Kingdom.

Our team also assists and works closely with Victoria McGowan-Smyth, the designer of the Watch This Space jewellery range, and Victoria sells the same products at retail shows across the country, trading as "The Jewellery Stop". Without Victoria we would not be here! The retail shows and sales are managed and run by Victoria McGowan-Smyth, not by The Jewellery Stop (Online) Limited.

If you have any questions about buying at the shows or concerning purchases you have made at the shows, by all means please get in touch with us and we will do our best to help!

You can find out more about the Jewellery Stop shop on our Other Ways to Buy Page, or find out about the events on the Events Page.

Viewing current order progress and past order history

Customers who have an account on this website can view the order status once logged onto our website in the account area. Order history can also be found. Please note that orders placed prior to December 24th 2019 have been reset. We have made huge improvements to our website and applied a lot of upgrades but sadly we have had to let go of the order history. If you have any questions about previous orders, please don't hesitate to get in touch with us and let us know the information you require.

Updating the details we have about you

By creating an account on this website, you can maintain the information we hold about you (such as your billing or delivery address) by logging into your account and going to your Account page. You may also inform us by e-mail provided this is the same e-mail account associated with your account. No payment details for your card are stored or maintained on this website.

Is the Jewellery nickel free and Hypoallergenic?

All the Jewellery components are both nickel free and Hypo-allergenic. We regularly confirm our suppliers are conforming to both British and European standards..