FAQ

Frequently Answered Questions:

Shipping and Delivery

The Jewellery Stop delivers globally. For the UK, we offer 1st Class delivery, Recorded Signed for Delivery and Special Delivery. 1st Class delivery is free for orders of £50 or more, and recorded delivery is free for orders of £75 or more. For recorded or Special Delivery, please ensure someone will be available to receive and sign for your delivery. International delivery orders are sent via International signed for service. You can find out more about delivery and charges on our Delivery Information Page

Privacy and Security

The Jewellery Stop is committed to keeping your details private and secure. We do not store payment information on this website. We take care of the information which is held on this site (such as your name, e-mail, billing and shipping address), and we will not pass on or sell any of your information to third parties without your prior consent or unless required to do so by law. You can find out more information on our Privacy Policy Page

Returns, Exchanges and Replacements

If you are unhappy with your purchase or would like to exchange it, we will do our best to help! Please see our Returns Page for more information.

Ordering Online

Browse our website and once you find what you like, click or tap on "add to bag". On the product pages you will find matching items (such as earrings to match a pendant or necklace). From your bag you can select "View All" to edit your order, or click on "proceed to checkout" to start the check out process. We highly recommend that either before placing your order or during your first checkout process you create an account on our site so you can easily track your order, keep track of favourites and earn reward points which can be used on future orders. If you have any problems using our website, please don't hesitate to get in touch. We are also able to take your payment over the phone.

The Jewellery Stop (Online) Limited and The Jewellery Stop shop and Events, are they the same?

In short, No. The Jewellery Stop Shop (located in Kings Heath) sells the same collections as us, and we recommend them if you would prefer to buy the jewellery in person. The pricing of products available on this site is not related to the pricing found in the shop and our promotions differ greatly. We work closely with the shop team to maintain the costume jewellery range sold and the Jewellery Stop image. We do occasionally work with the Jewellery Stop through retail events. You can find out more about the Jewellery Stop shop and all of the events on our Other Ways to Buy page.

Viewing current order progress and past order history

Provided you created an account on this website before placing any orders in the past, you will see these in your account area after logging into our site. If you placed an order on this website without setting up an account (or while you were not logged in), you will have received e-mails from us upon order confirmation and when your order was dispatched. If you are looking for history or products found on our old website (at ".co.uk"), please get in touch with us and let us know the information you require.

Updating the details we have about you

By creating an account on this website, you can maintain the information we hold about you (such as your billing or delivery address) by logging into your account and going to your Account page. You may also inform us by e-mail provided this is the same e-mail account associated with your account. No payment details for your card are stored or maintained on this website.

Is the Jewellery nickel free and Hypoallergenic?

All the Jewellery components are both nickel free and Hypo-allergenic. We regularly confirm our suppliers are conforming to both British and European standards..