Shipping policy
Delivery Information
We offer fast UK delivery with a choice of Royal Mail services, together with international delivery to selected destinations worldwide. Whether you’re treating yourself or sending a thoughtful gift, you’ll find everything you need to know about our delivery options below.
Order Dispatch Times:
Orders are normally dispatched within 1–2 working days. Wherever possible, orders received before 10am from Monday to Thursday are dispatched on the same working day.
Please note that our office and shop working days and hours are:
Monday–Thursday: 9am–5pm
Fridays, Weekends & Bank Holidays: Closed
Our delivery charges cover carriage together with the packaging and handling required to prepare and dispatch your order. They are not intended to represent only the price charged by the delivery provider.
Delivery estimates are based on standard working days, Monday to Friday. Weekends and Bank Holidays are not included.
Tracking information is provided for Royal Mail tracked services, Special Delivery and international courier shipments. Royal Mail 1st Class is an untracked postal service.
If you are looking for international delivery information, click here.
UK Delivery Options & Prices:
| Order Value | Delivery Option | Estimated Delivery |
|---|---|---|
| Up to £70 | Royal Mail 1st Class — £3.50 | 1–3 business days |
| Royal Mail Tracked 48® — £3.50 | 3–5 business days | |
| Royal Mail Tracked 24® — £4.80 | 1–2 business days | |
| Royal Mail Special Delivery — £13.50 | 1–2 business days | |
| Over £70 | Royal Mail Tracked 48® — Free | 3–5 business days |
| Royal Mail Tracked 24® — £1.00 | 1–2 business days | |
| Royal Mail Special Delivery — £8.50 | 1–2 business days | |
| Over £100 | Royal Mail Tracked 24® — Free | 1–2 business days |
| Royal Mail Special Delivery — £5.50 | 1–2 business days |
Royal Mail 1st Class is unavailable for orders over £70.
Royal Mail Tracked 48® is unavailable for orders over £100.
Royal Mail Tracked and Special Delivery services may require a signature on arrival.
International Delivery:
We use international courier services, including DHL and FedEx, depending on the delivery destination and service available. We provide the courier with your delivery address, email address and telephone number so they can contact you concerning your shipment when required. Tracking information will be provided when your order is dispatched.
Duties and Taxes: For selected destinations, including the United States and parts of Europe, applicable duties and taxes may be calculated and collected at checkout. Where this service is available, the relevant amounts will be clearly displayed before you complete your order.
Where duties and taxes cannot be collected at checkout, any applicable charges may be collected by the courier or local customs authority before delivery. In these cases, only the shipping charge will be collected by The Jewellery Stop at checkout.
Free international delivery may be available when the qualifying order threshold for the destination is reached. Any applicable duties and taxes remain separate from the free-delivery offer and will be displayed or collected as described above.
International delivery charges are calculated at checkout according to your destination, order value and the available delivery service. If you have any questions, please get in touch through our Contact Page.
Returns and Exchanges:
Please see our Refund Policy for full information.
Need Any Help?
If you have any questions about delivery, we’re always happy to help. Simply get in touch through our Contact Page.